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Store Policy

Customer Care

Welcome to Evening Glow – your destination for handcrafted candles.
We strive to ensure that every customer has a smooth and satisfying shopping experience. Please read our store policies carefully.

For any queries, concerns, or feedback, please reach out to us:
📧 Email: supportglow@gmail.com
📞 Phone: 9872504446
📍 Location: Punjab, India

We’re here to help and ensure your experience with Evening Glow is delightful. ✨

 

Orders & Payments

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  • Orders can be placed online through our official website eveningglow.in.

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  • Payment must be made in full at the time of purchase through our secure payment gateway.

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  • All prices listed are inclusive of applicable taxes unless stated otherwise.

Privacy & Safety

At Evening Glow, your trust means everything to us. We are committed to protecting your personal information and ensuring that our products are safe for your use.

  • Information We Collect

    • Name, email, phone number, billing/shipping address.

    • Payment details (processed securely via payment gateways).

    • Data from browsing activity on our website (cookies/analytics).

  • How We Use Your Information

    • To process and deliver your orders.

    • To communicate updates, promotions, or offers.

    • To improve our products, services, and customer experience.

  • Data Protection

    • All payment transactions are encrypted and processed through trusted gateways.

    • We never store your payment card details.

    • We do not sell, rent, or trade your information to third parties.

  • Your Rights

    • You may request access, correction, or deletion of your personal data anytime by contacting us at support@eveningglow.in.

 

🕯️ Safety Policy

Our candles are crafted with care, but they must be used responsibly. Please follow these safety guidelines:

  • Never leave a burning candle unattended.

  • Keep candles away from children, pets, curtains, and flammable objects.

  • Always place candles on a heat-resistant, stable surface.

  • Trim the wick to 1/4 inch before each use for a steady flame.

  • Do not burn a candle for more than 3–4 hours at a time.

  • Allow the wax to cool before touching or moving the candle.

  • Stop use when 1 cm of wax remains at the bottom to prevent overheating.

⚠️ Disclaimer: Evening Glow is not responsible for any damage, injury, or accidents resulting from misuse, negligence, or failure to follow candle safety instructions.

Wholesale Inquiries

Thank you for your interest in partnering with Evening Glow 🌙🕯️.
We love working with retailers, boutiques, cafes, spas, and event planners who share our passion for handcrafted, eco-friendly candles.

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✨ Why Choose Evening Glow Candles?

  • Handmade with love – Each candle is carefully crafted in small batches.

  • Premium quality – Natural wax, lead-free cotton wicks, and long-lasting fragrances.

  • Customizable – Choose from a variety of sizes, colors, and scents for your brand or event.

  • Eco-conscious – Sustainable packaging and clean-burning materials.

  • Attractive margins – Special pricing for wholesale & bulk orders.

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📦 Wholesale Terms

  • Minimum Order Quantity (MOQ): [e.g., 25–50 candles per scent/size]

  • Bulk Discounts: Discounts applied on quantity tiers.

  • Lead Time: 7–14 business days (depending on order size).

  • Custom Branding: Available for events, gifting, or private labels (extra charges may apply).

  • Shipping: Bulk orders shipped via reliable courier partners. Freight charges calculated at actuals.

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📩 How to Place a Wholesale Inquiry

To discuss wholesale opportunities, please email us with the following details:

  • Business Name & Location

  • Type of Business (retail shop, spa, café, event planner, etc.)

  • Products & Quantities Interested In

  • Any Customization Requests

📧 Email: supportglow@gmail.com
📞 Phone/WhatsApp: 9872504446

We will get back to you within 24–48 hours with pricing, catalogs, and next steps.

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💡 Collaboration Opportunities

Apart from wholesale, we also welcome:

  • Corporate Gifting (festivals, employee appreciation, client gifts)

  • Event Candles (weddings, parties, décor)

  • Custom Candle Collections under your brand label

✨ At Evening Glow, we believe in spreading warmth and light. Let’s grow together by bringing our handmade candles to more homes, stores, and events.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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